Customer Service

Establish can review the interaction occurring between a company and its customers and recommend process improvements. Improvements in the client-customer relationship can be used as strategic tools for gaining and maintaining market share. We offer comprehensive evaluations of our client's current service levels, benchmarks to competitor performance, and customized improvement programs.

Within a very short time - we can:

Generate improvements in the Order Entry/Customer Service Department's operations and organization.

Develop tailored customer service performance measurement systems.

Create systems for the analysis and resolution of customer complaints.

Deliver company motivational and training seminars on customer service.

Perform customer service field research and surveys to quantify market needs, benchmark competitive performance and current levels of customer satisfaction.

Establish service objectives based on customer requirements.

Develop programs to achieve customer service excellence.

[Contact us] for more information on our services.

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	Davis Logistics Cost and Service

	Find out about current logistics cost and service trends in North America. [Download our 2011 Davis Logistics Cost and Service Presentation] Participate online in the 2012 Davis Logistics Cost and Service

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	Not only do we thoroughly understand the supply/demand chain, but we also understand the impact working capital, cost of goods sold and margins have on profitability. If your ultimate focus is on profitability, give us a call. Management Consultants Specializing in the Supply Chain New York • Boston • Helsingborg • Helsinki • Lusanne • Shanghai • Stockholm 866-342-1560 www.establishinc.com

Case Study

		Find out how Establish modeled a new supply chain network for a global manufacturer that achieved a 20% savings in total supply chain costs.
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Customer Service