Management Consultants Specializing in the Supply/Demand Chain
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   Establish Home > Services > Supply Chain Management > Customer Service



 

Customer Service

Establish can review the interaction occurring between a company and its customers and recommend process improvements. Improvements in the client-customer relationship can be used as strategic tools for gaining and maintaining market share. We offer comprehensive evaluations of our client's current service levels, benchmarks to competitor performance, and customized improvement programs.

Within a very short time - we can:
  • Generate improvements in the Order Entry/Customer Service Department's operations and organization.
  • Develop tailored customer service performance measurement systems.
  • Create systems for the analysis and resolution of customer complaints.
  • Deliver company motivational and training seminars on customer service.
  • Perform customer service field research and surveys to quantify market needs, benchmark competitive performance and current levels of customer satisfaction.
  • Establish service objectives based on customer requirements.
  • Develop programs to achieve customer service excellence.
    • [Contact us] for more information on our services.



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    Management Consultants Specializing in the Supply/Demand Chain



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