Dustin Mattison from TheFutureOfSupplyChains.com interviewed Verna Allee, who discussed connecting human interactions and business processes.
The complexity of logistics networks has increased dramatically in the past decade. Logistics network modeling of supply chain processes has become increasingly important. However, the supply chain is not just about business transactions; it’s also about how relationships are built and how people interact around key decision points and action points in the supply chain. Human interactions and business processes need to be better connected so that we can see behind the business processes and reveal the hidden networks of human interactions.
- Instead of evaluating work as a process or quantifiable production line, the roles, interactions and deliverables that the end product rests upon should be highlighted.
- The networks of human interactions are predicated on patterns and activities that can be analyzed to determine gaps and disconnects and avert future problems.
- Processes are often translucent in the supply chain, but behind the processes is a hidden network of human interactions that is of critical importance.
The interview in its entirety can be seen here.
About the Author
Dustin Mattison | Blogger on TheFutureOfSupplyChains.com
About the Interviewee